Of all the competitive industries today, the web hosting service is one of the most keenly fought and consumers have witnessed web hosting firms engage in a battle to win customers. This has led many to provide a variety of different hosting plans at a pleasant price in order to stand out from their peers. Another way that companies can differentiate themselves is by the performance they offer. There are many different aspects that a web host can offer and these can include offering to build a site for their customer or giving them a domain name free of charge. These issues and the price itself can sway a customers decision but the most important factor is the control panel. This means it is imperative for a web host to offer the correct service for a customers website needs. This service ensures that a web hosting firm is able to observe every aspect of a website and it does so through the software that makes up the control panel. Whether it is to open FTP accounts, provide an email server or offer statistical analysis of what is occurring on the website, the control panel enables it all. There are a number of control panels available and what one is right for you depend on many things, including what platform you operate on. There are control panels that only work on Windows, some which work on Linux and others that work on both.

What control panels are suitable for Windows Platform

The Windows Platform has a number of dedicated web hosting Control Panels that only work for them. Two examples of these include Helm and Hosting Accelerator. If an easy to use and customer friendly interface is required, Helm is generally held in the highest regard. A major reason that Helm stands apart from its competitors is due to the way it operates its billing information. More often than not, Control Panels do not contain information about the billing process so this is one area where Helm can be differentiated from other firms although H-Sphere also offers this advantage. In addition to this benefit, Helm is easy to operate and many users are able to interface with the system very comfortably.

Benefits of using Helm:

* Server Management: It can manage unlimited servers, domains and users and can also promptly add or remove servers. The Helm has integration with MailEnable, SmarterMail, Merak, IMail, MDaemon, Mail Servers and hMailServer as well as with Serv-U FTP, Microsoft FTP, Gene6 FTP Server, MySQL Server, and Microsoft SQL Server etc. It also supports Perl, PHP ASP, ASP.NET, and ColdFusion.

* Billing: They allow the hosting company to use either Helm's own internal billing system or utilize any other 3rd party billing solution. It also enables to create the bill in any currency and provides the option of sending and viewing the invoices either in HTML format or in plain text format.

* Managing the customer: Utilizing Helm as a hosting control panel also gives users the chance to shape the relationship with their own customers. These can be used for resellers and as also as a tool to gauge certain relevant data. These can be really helpful for calculating user limits for areas such as domains, available disk space, emails and the ability to transfer data.

The Linux Platform and the Control Panels for it:

There are some web hosting control panels that only operate on the Linux platform and these would include DirectAdmin, cPanel and Interworks. Many people like the services offered by DirectAdmin as they are availale for a low cost and is an extremely easy and convenient control panel to use. Similarly, many people choose Interworx as they find it a simple interface and it too offers a variety of additional features. However, these control panels cannot match the popularity of the cPanel service, which is by far the most coveted Linux based control panel. The cPanel service serves in excess of ten styles of Linux. One of the reasons why many of the companies who provide a web hosting facility like cPanel is due to the low cost of its hosting. There are also other benefits of this brand of software package which provides a great number of other services. These services include deploy applications, provide the ability for customer accounts, offer an account transferring service between servers, provides a secure server and many other key features.

Benefits of using Helm:

* Website statistics: The cPanel provides statistics facilities that enable a website owner to analyze the total amount of traffic. Most of the web hosting providers believe that the statistics programs consume a lot of resources on a shared environment and hence tend to eliminate this facility. Thereby it is always better to check whether the web hosting company is actually providing the web stats package.

* Managing the email process: Many website owners are keen to have the power to generate or destroy email accounts and the cPanel control panel allows this facility. There is also a facility based in Webmail which offers every client the opportunity to access their emails online. There are further facilities offered by cPanel with regards to email, one of which is the ability to instruct a forwarder to move an email account to another. There is also the ability to generate auto-responders that will provide an automated response to customers.

* Providing File Manager and FTP facilities: Having FTP access is useful to upload files and cPanel provides this service and this facility is incredibly important when trying to manage a website. There is also the provision for a website owner to use the cPanel to give other people access to newly created FTP accounts. There is still the opportunity for the website owner to dictate the access rights of other users, a power shared by them and the host firm. Using a FTP package may not be for everyone and for those uncomfortable with using this process can have access to a File Manager in cPanel to control their files. The beauty of the File Manager is that it offers users the opportunity to load up files, unzip files and manage the copying and deletion processes of the files.

What control panels are suitable for the Linux and Windows Platform

There are certain web hosting control panels, which work for both Linux and Window based websites. The Ensim, H-Sphere and Plesk are the most common examples of such control panels. The H-Sphere offers several features that range from key functionalities to complete automation. However, it is the Plesk which is the most popular control panel for Linux and Windows platforms. Most of the web hosting companies that serve both Linux and Windows hosting customers opt for Plesk. Its interface looks quite like the Windows XP and is an expensive option as it serves both the platforms.

Key benefits of using Plesk:

* The ability to have shared hosting: A huge benefit of Plesk is that offers facilities like self administration and a design that is identical for multi-platforms which makes it an ideal service to manage an environment of shared hosting. This can be undertaken even by people with no technical skills at all as Plesk aids the setup, creation and managing accounts process.

* Having dedicated hosting: Of course, some clients want to do more for themselves and this is where the technologically smart clients can do their own work. The Plesk control panels offers the RPM installation which makes the Dedicated Hosting providers able to set a challenge for any skilled tech owners. This is done by the use of tools such as XML-API and 3rd party applications which are not available anywhere else.